Troubleshooting Guide

URL not supported

You are trying to import from an unsupported platform.

Solution:

• Ensure URL is from AliExpress, 1688, Taobao, or Alibaba
• Copy the full product URL (including https://)
• Remove any extra parameters or tracking codes

Product not found

The product URL is valid but the product no longer exists.

Solution:

• Check if the product page still loads in your browser
• The supplier may have removed the product - try a different product
• Use a fresh URL copied directly from the supplier site

Import taking too long

Import is stuck or taking more than 5 minutes.

Solution:

• Wait a few more minutes - some products have lots of variants
• Refresh the page to check if it completed
• If still stuck after 10 minutes, cancel and try again

Missing images or variants

Product imported but some images or variants are missing.

Solution:

• Some supplier pages have incomplete data - this is normal
• You can manually upload additional images after import
• Try importing from a different supplier listing

Generation failed

AI image generation stopped with an error.

Solution:

• Ensure source image is clear and well-lit
• Image must be at least 512x512px
• Try a different source image
• Wait a moment and try again - temporary API issues

Poor quality results

Generated images look blurry or wrong.

Solution:

• Use higher resolution source images (1000x1000px+)
• Ensure product is clearly visible in source image
• Try different style settings (background, lighting)
• Generate multiple variations and pick the best one

Monthly limit reached

You have used all your AI image credits for this month.

Solution:

• Wait for your monthly reset (shown in dashboard)
• Upgrade to PRO plan for 3x more images (30/month)
• Use supplier images without AI enhancement

Cannot log in

Forgot password or account locked.

Solution:

• Click "Forgot Password" on the login page
• Check your spam folder for reset email
• If no email arrives, contact support@velopage.io

Usage limits not resetting

Monthly limits should have reset but did not.

Solution:

• Limits reset on the day you signed up each month
• Check "Resets in X days" message in your dashboard
• If reset date has passed, contact support

Payment declined

Unable to upgrade to PRO plan.

Solution:

• Check your card details are correct
• Ensure you have sufficient funds
• Try a different payment method
• Contact support@velopage.io for assistance

Want to cancel subscription

How to downgrade from PRO to FREE.

Solution:

• Go to Dashboard → Settings → Billing
• Click "Cancel Subscription"
• You will keep PRO access until end of billing period
• Or email support@velopage.io for immediate cancellation

Dashboard loading slowly

Pages take a long time to load.

Solution:

• Check your internet connection speed
• Clear your browser cache and cookies
• Try a different browser (Chrome recommended)
• Disable browser extensions temporarily

Page not loading / 500 error

White screen or server error message.

Solution:

• Refresh the page (Ctrl+R or Cmd+R)
• Wait 5 minutes and try again
• Check status page for system outages
• If persists, report to support@velopage.io